Cancellation, Return & Refund Policy
Free cancellation before dispatch; replacements or refunds for damaged, wrong or missing items.
Last updated:
This policy covers cancellations, returns, replacements and refunds for orders placed on milletsnjoy.com, operated by Vel Nutri Foods Private Limited (brand: Millets N Joy).
Cancellations
You can cancel an order free of charge before it is dispatched, by WhatsApp (+91 80721 01964) or email (info@milletsnjoy.com) with your order ID. Once an order is shipped it cannot be cancelled. We do not charge any cancellation fee. Refunds for cancelled orders go to the original payment method within 5–7 working days.
Returns and replacements
Because our products are food, we cannot accept returns for change of mind. If you receive a damaged, leaking, expired, wrong or missing item, we will replace it or refund you.
- Report it within 48 hours of delivery by WhatsApp (+91 80721 01964) or email (info@milletsnjoy.com).
- Share your order ID and photos or an unboxing video.
- After review we send a replacement or issue a refund.
Refunds
Approved refunds are sent to your original payment method within 5–7 working days of approval. Your bank may take a few more days to show the credit.
Payment deducted but order not confirmed
This is usually a bank delay. The amount is normally reversed automatically within 5–7 working days. If not, send your payment reference to info@milletsnjoy.com or WhatsApp +91 80721 01964.
Shipping
Shipping charges and delivery times are explained in our Shipping Policy.
Complaints
Grievance Officer: Ramesh Sudharsan, Managing Director, Vel Nutri Foods Private Limited, Door No 34/2, Netucheliyan Street, Telugupalayam, Coimbatore, Tamil Nadu – 641039. Email info@milletsnjoy.com · WhatsApp +91 80721 01964 · Monday to Saturday, 10 am to 6 pm IST. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.