Frequently asked questions

Millets N Joy is a millet food brand from Coimbatore, Tamil Nadu, run by Vel Nutri Foods Private Limited. We make ready-to-eat and easy-to-cook millet foods such as snacks, chikki, health mix, malt, rice mixes, pasta, noodles and muesli. The brand began as parents making healthier food for their own children, and that is still how we decide what goes into every pack.

Our products are made at our unit at Door No 8 (Site 16), Amman Nagar, Bharathi Main Road, Telugupalayam, Coimbatore, Tamil Nadu – 641039, under FSSAI registration 22426563000140. You can view our certificates on the Certificates page linked in the website footer.

Yes. Our FSSAI registration number is 22426563000140 and is printed on every pack and shown in the website footer.

Priyanka is our website assistant. She can answer questions about products, ingredients, shipping and your order status any time of day. For anything she cannot solve, she connects you to our team on WhatsApp at +91 80721 01964.

Millets are small-seeded, traditional grains such as ragi (finger millet, kezhvaragu), kambu (pearl millet), thinai (foxtail), saamai (little), varagu (kodo), kuthiraivali (barnyard), panivaragu (proso) and cholam (sorghum). In Tamil they are called siruthaniyam. They are naturally gluten-free and richer in fibre and minerals than polished rice.

Millets can be part of a diabetes-friendly diet. A 2021 ICRISAT-led review of 65 human studies found millets have an average glycemic index of about 52.7, around 36% lower than milled rice and refined wheat, and regular intake lowered fasting blood sugar in people with diabetes. Portion size and how food is cooked still matter, so please follow your doctor’s advice. Our products are foods, not medicines.

No single millet is best; foxtail (thinai), little (saamai), kodo (varagu) and barnyard (kuthiraivali) millets are popular choices because they are high in fibre, which helps you feel full for longer. Weight loss depends on your total diet and activity, so choose millet foods as a replacement for refined snacks, not as an addition.

Compared with polished white rice, most millets have more dietary fibre, protein and minerals such as iron, calcium (especially ragi) and magnesium, and a lower glycemic index. Many families get the best results by replacing part of their daily rice or refined snacks with millets.

Yes, most people can eat millets every day as part of a balanced diet. It is good to rotate between different millets and drink enough water, because millets are high in fibre. People with thyroid conditions or kidney issues should check with their doctor about the right amount.

Millets are naturally gluten-free. However, some of our products contain other ingredients, and all are made in a facility that may handle wheat. If you follow a strict gluten-free diet, please check the ingredient list on each product page before buying.

Millets are grown in smaller quantities than rice and wheat, need extra cleaning and processing, and we make our products in small batches with ingredients like jaggery instead of cheaper refined alternatives. You pay for the ingredients, not for fillers.

Yes, our snacks are made for families and are a popular choice for school tiffin boxes, and they are never oil fried. Our chikki and crunchy snacks are not suitable for children under 3 years because of choking risk. Our products are made in a facility that also processes milk and nuts.

Most first-time customers are surprised. Our snacks are made to taste like the traditional snacks families already enjoy, using roasted millets, jaggery, spices and nuts. Start with chikki or a mixed snack pack, or build your own box with smaller packs to try several flavours.

Millets such as ragi are commonly included in diets during pregnancy because they provide iron, calcium and fibre. Every pregnancy is different, so please confirm with your doctor, and check each product’s ingredients for anything you have been asked to avoid.

Ingredients differ from product to product, so please check the full ingredient list on each product page and on the pack, which is the final reference.

Our products are manufactured in a facility that also processes milk and nuts, so any product may contain traces of milk or nuts, even if they are not listed as ingredients. If you have a milk or nut allergy, please check with us before ordering. Allergen information is shown on each product page and printed on the pack.

Shelf life depends on the product. The best-before date is printed on every pack and shown on each product page, so please check it for the item you are buying.

Store in a cool, dry place away from direct sunlight. After opening, transfer to an airtight container or close the zip pouch tightly and finish within the time mentioned on the pack. Do not refrigerate dry snacks, as moisture can make them soft.

Each product page has simple preparation steps. For malt and health mix, mix with hot water or milk and stir to make a drink or porridge. Saadha Podi is mixed with hot cooked rice and a little ghee or oil for a quick meal. Recipes are also on our blog.

Add products to your cart, enter your delivery PIN code to see the shipping charge, and pay online through Razorpay. You will get an order confirmation by email and WhatsApp straight away.

We accept UPI, debit and credit cards, net banking and wallets through Razorpay. All orders are prepaid.

No. We do not offer Cash on Delivery. All orders are prepaid, which helps us ship faster and keep prices fair.

This is usually a bank delay. The amount is normally reversed to your account automatically within 5–7 working days. If not, send your payment reference to info@milletsnjoy.com or WhatsApp +91 80721 01964 and we will help.

Yes, free of charge, until the order is dispatched. Message us on WhatsApp at +91 80721 01964 with your order ID. Once shipped, an order cannot be cancelled. Refunds for cancelled orders reach your original payment method within 5–7 working days.

No, you can check out as a guest. Creating an account lets you track orders, re-order favourites quickly and save addresses.

Yes, we deliver to PIN codes across India through our courier partners.

Shipping is charged per kg on the total weight of your order, rounded up to the next 0.5 kg: ₹45/kg in Coimbatore, ₹55/kg in the rest of Tamil Nadu, ₹65/kg for Karnataka, Telangana, Kerala, Andhra Pradesh, Puducherry and the North-East, and ₹100/kg for the rest of India. You see the exact charge in your cart before you pay.

An order weighing 3.1 kg is charged as 3.5 kg. Sent to Madurai (rest of Tamil Nadu), shipping is 3.5 × ₹55 = ₹192.50. Sent within Coimbatore, it is 3.5 × ₹45 = ₹157.50.

No, we do not offer free shipping. We keep product prices low and charge shipping at actual zone rates, so you only pay for the weight you order.

Orders are usually delivered within 3 days of dispatch. Some remote areas may take a little longer. We do not currently offer express delivery.

You get a tracking link by email and WhatsApp once your order ships. You can also track it here, ask Priyanka on our website, or WhatsApp us with your order ID.

Because our products are food, we cannot accept returns for change of mind. If your item arrives damaged, leaking, expired, wrong or missing, we will replace it or refund you.

WhatsApp +91 80721 01964 or email info@milletsnjoy.com within 48 hours of delivery with your order ID and photos or an unboxing video. After review, we send a replacement or refund.

Approved refunds are sent to your original payment method within 5–7 working days. Your bank may take a few more days to show the credit.

Yes. We have ready gift boxes for festivals like Diwali and Pongal, and a Build Your Own Box option where you pick your favourite products. See the Gifting page for current boxes and prices.

Yes. We supply healthy gift boxes for companies, events and weddings, with options for custom branding on larger orders. Email info@milletsnjoy.com or WhatsApp +91 80721 01964 with the quantity, budget per box and delivery date for a quote.

Yes. Retailers, supermarkets and distributors can contact us at info@milletsnjoy.com or WhatsApp +91 80721 01964 for trade pricing.

Chat with Priyanka on our website any time, WhatsApp us at +91 80721 01964, or email info@milletsnjoy.com. Our team replies Monday to Saturday, 10 am to 6 pm IST.